Ethical issues in Artificial Intelligence
Artificial Intelligence is seen by many as a great transformative tech. Will AI systems one day drive us around? Do our laundry? Mow our lawn? Raise our kids? Fight wars? Write these articles? Create political advertisements? These questions make people shift from thinking purely about the functional capabilities to the ethics behind creating such powerful and potentially life-consequential technologies. As such, it makes sense to spend time considering what we want these systems to do and make sure we address ethical questions now so that we build these systems with the common good of humanity in mind.
Will AI replace human workers?
The most immediate concern for many is that AI-enabled systems will replace workers across a wide range of industries. AI brings mixed emotions and opinions when referenced in the context of jobs. However, it’s becoming increasingly clear that AI is not a job killer, but rather, a job category killer. As has happened with every wave of technology, from the automatic weaving looms of the early industrial revolution to the computers of today we see that jobs are not destroyed, but rather employment shifts from one place to another and entirely new categories of employment are created. We can and should expect the same in the AI-enabled economy. Research and experience is showing that it’s inevitable that AI will replace entire categories of work, especially in transportation, retail, government, professional services employment, and customer service. On the other hand, companies will be freed up to put their human resources to much better, higher value tasks instead of taking orders, fielding simple customer service requests or complaints, or data entry related tasks.
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